At Tech EDU Solutions, we are committed to providing high-quality services that meet your business needs. However, we understand that circumstances may change, and we want to ensure that our clients are fully aware of their rights regarding cancellations and returns. Please read our policy carefully to understand the terms that apply to our services.

1. Cancellation Policy

We aim to offer flexibility and transparency when it comes to managing your projects and services with us.

1.1 Service Cancellations:

• Marketing, IT Integration, Design, and Testing Services:
  • Cancellations must be made at least 5 business days prior to the scheduled start of the service.
  • If the service has already begun or is in progress, cancellations will not be eligible for a full refund, but we will provide a prorated refund for the portion of services not rendered.
  • Please note: We provide only one-time services and do not offer subscription-based or recurring billing.

2. Return and Refund Policy

Tech EDU Solutions stands by the quality of our services and aims to meet your expectations. If you are not satisfied, we offer the following return and refund terms:

2.1 Refunds for Services:

• If you are dissatisfied with our services, you may request a review of the work. If a resolution cannot be agreed upon, a partial refund may be issued, depending on the portion of services already completed.
• Refunds will not be issued for services that have been fully rendered and delivered.
• In accordance with consumer protection laws, you have the right to request a full refund within 14 days of payment, provided that the service has not yet been used or started.

2.2 Non-Refundable Items:

• Custom work, such as tailored marketing strategies, API integrations, and design services, once delivered, is considered non-refundable unless otherwise agreed upon in the contract.

2.3 Chargeback Policy:

• By making a payment for any services, the client acknowledges that services will be rendered as described and agrees not to initiate chargebacks for completed and accepted work.
• All purchases are one-time only. We do not offer recurring payments or subscriptions.

3. Process for Cancellations and Refunds

To initiate a cancellation or refund request:

• Contact our customer service team at [email protected] with your order or project details.
• Our team will review your request and respond within 5 business days to confirm eligibility and next steps.
• Approved refunds will be processed within 7-10 business days after confirmation, depending on your payment method and bank processing times.

4. Exceptions

In the event of extenuating circumstances, such as major project delays caused by unforeseen factors on our end, we will work closely with you to find a mutually agreeable solution, which may include rescheduling, service credits, or partial refunds.

5. Contact Us

If you have any questions or concerns regarding our Cancellation and Return Policy, please don’t hesitate to contact us at [email protected]. Our team is here to ensure that your experience with Tech EDU Solutions is seamless and satisfactory.